Cannot access my purchased Singlebox from the App Store

[Aivann_Sachs]

Hello,

I have previously purchased Singlebox via the Mac App Store, but the app is no longer available in my country/region. I’ve downloaded the latest version from your official website, but it doesn’t recognize my App Store license and asks for activation again.

Since I no longer have access to the App Store version, could you please help me:

• Transfer my App Store license to the standalone version?
• Or provide an alternative way to activate Singlebox?

I’ve attached screenshots for context.

Thank you in advance!

Best regards,
Aivann Sachs

[quanglam2807]

Please email us at billing@webcatalog.io and we’ll help you!

[Ezra_B_Riner]

Did you answer them? Because 15 days later, I’ve gotten nothing but radio silence.

[quanglam2807]

Hi Erza, we’ve already responded to your support ticket with instruction on how to migrate to the new licensing system. Please check your email and follow the instruction.